Shipping policy
Shipping Policy
Thank you for choosing EATS.
This Shipping Policy explains how we process, dispatch and deliver orders placed through https://eats.ltd.
If you have any questions about your order, please contact us:
Email: info@eats.ltd
We aim to respond to all customer enquiries within 48 working hours.
1. Order Processing Times
Orders are usually processed within 1 working day.
Orders placed before 5pm Monday–Friday will normally be processed the same working day.
Orders placed after 5pm, at weekends or on UK public holidays will be processed on the next working day.
During busy periods, product launches, promotional events or circumstances outside of our control, processing times may take longer.
2. UK Delivery
We currently offer delivery within the United Kingdom.
Standard UK delivery is free on all orders unless otherwise stated at checkout.
We aim for UK orders to arrive within approximately 2–3 working days from dispatch.
Please note:
- delivery times are estimates and not guaranteed;
- delays may occur due to courier issues, peak periods, weather conditions or circumstances outside our control.
3. International Delivery
We may offer international delivery depending on your location.
International delivery costs and estimated delivery times will be calculated at checkout where available.
International customers are responsible for any applicable customs charges, import duties or local taxes that may apply.
Delivery times for international orders may vary depending on destination and customs processes.
4. Order Confirmation & Tracking
Once your order has been placed, you will receive an order confirmation email.
When your order has been dispatched, you will receive a dispatch confirmation containing tracking details where available.
You can use the tracking information provided to monitor your delivery progress.
If you have not received your order confirmation or tracking information, please contact:
5. Delivery Issues
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the delivery provider.
Please ensure your delivery address is correct when placing your order. EATS. is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
6. Returns, Refunds & Order Changes
For information about returns, cancellations and refunds, please see our:
Refund & Returns Policy
If you need to cancel or amend an order, please contact us as soon as possible:
We will do our best to help, however we cannot guarantee changes can be made once an order has entered processing or has been dispatched.
7. Service Interruptions
Occasionally, delivery times may be affected by circumstances outside our reasonable control, including:
- courier delays;
- weather conditions;
- industrial action;
- customs delays;
- technical issues;
- events affecting national or international delivery networks.
Where delays occur, we will work with our delivery partners to resolve issues as quickly as possible.